Terms & conditions

The seller and operator of this online shop is BOOS TRADE, s.r.o., Vajanského 2A, 040 01 Košice, Slovakia, company registration number 45 357 323, registered in the Commercial Register of the Municipal Court Košice, section Sro, entry 24852/V. Contact: info@booslabs.sk, +421 911 414 506.

1. Placing an order

You may order through our online shop or contact us by email or telephone. An order must include the product and quantity, your name, delivery address, email and telephone number, and your chosen delivery and payment method.

By submitting an order you confirm that you have read these terms. The sales contract is formed when the seller confirms your order. You will receive an email confirmation after your order has been received.

2. Seller and buyer responsibilities

The seller undertakes to supply the agreed quantity and quality of goods, package them appropriately and comply with applicable law. Please provide accurate delivery details, pay the agreed price and check the parcel when it arrives. Report any visible delivery damage promptly so we can help investigate it. Your statutory rights are not affected.

If a parcel is not accepted, the seller may seek reimbursement of delivery costs where permitted by law. In cases of repeated non-acceptance, the seller may request advance payment or decline subsequent orders.

3. Prices and payment

Prices are stated in euros, including VAT. The product price applicable when you submit your order is the price used for that order. We reserve the right to correct obvious pricing errors. The delivery charge is added to the price of the products and is shown before you submit your order.

Available payment methods and the total payable are displayed at checkout. The invoice also serves as the delivery note.

4. Delivery

Standard online delivery within the EU VAT area is charged at €4.99 per order. Depending on the destination and fulfilment arrangement, orders may be dispatched through Amazon fulfilment or through Packeta from Slovakia.

Destinations outside the EU VAT area, including the Canary Islands and Åland Islands, require an individual delivery agreement. Please contact info@booslabs.sk before ordering. The standard online delivery offer does not apply to these destinations; any delivery costs and import arrangements will be agreed in advance.

Dispatch and delivery arrangements depend on availability and destination. The delivery information provided for your order takes precedence over general guidance. Contact us if you need a delivery estimate before ordering. We will inform you if an unforeseen circumstance affects dispatch.

5. Cancelling an order before dispatch

You may cancel an order without giving a reason before it is dispatched by emailing info@booslabs.sk. After dispatch, consumer withdrawal rights described below continue to apply.

6. Faulty goods and complaints

The seller is responsible for goods conforming to your order when delivered. Goods must be suitable for their usual purpose and match the agreed description, quality, quantity, accessories and packaging.

A complaint cannot be based solely on a particular defect that was expressly disclosed to and accepted by the buyer when purchasing the goods, including a clearly stated defect for which a price reduction was given.

You may report defects within 24 months of receipt, subject to the rules applicable to the particular goods. Where a defect appears within 12 months of receipt, it is presumed to have existed on delivery unless the nature of the goods or defect establishes otherwise. These provisions do not limit any stronger mandatory consumer protection that applies to you.

To make a complaint, email us or write to the seller. Please include your contact details, order number or proof of purchase, a description of the problem and the remedy you are requesting. We may initially be able to assess photographs, but may need the goods returned for inspection. Package any returned goods suitably to prevent damage in transit.

We will acknowledge your complaint electronically and notify you of the outcome. Depending on the circumstances and applicable law, remedies include repair, replacement, an appropriate price reduction or termination of the contract. A requested remedy may be refused where it is impossible or disproportionate. Termination is not available for a minor defect where the law excludes it.

Complaints will be dealt with within 30 calendar days. If that time limit is not met, the buyer may seek termination or an appropriate reduction as provided by applicable law. For a justified complaint, you may request reimbursement of reasonably incurred complaint costs without undue delay; within one month of the complaint being resolved.

7. Consumer right of withdrawal

If you are a consumer buying online, you may withdraw without giving a reason within 14 days of receiving the goods. Notify us at info@booslabs.sk or by post. Include enough information for us to identify you and your order. You may use the model statement on our Returns & complaints page, but it is not compulsory.

Send the goods back within 14 days after notifying us of withdrawal. You bear the direct return shipping costs. We will refund the payments due under applicable law, including the cost of standard outbound delivery, within 14 days after being informed of your withdrawal. We may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Exceptions may apply to goods made to your specifications and to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery. This exception does not remove your rights where goods are faulty.

8. Dispute resolution

If you are dissatisfied with how we have handled a complaint or believe we have infringed your rights, you may ask us to remedy the matter. If we reject the request or do not respond within 30 days, you may apply to an appropriate alternative consumer dispute resolution body. The Slovak Ministry of Economy publishes a list of such bodies.

9. Discount codes

Discount codes cannot be combined or exchanged for cash. They cannot be applied retrospectively after an order has been created. The specific eligibility and expiry conditions published with an offer also apply.

10. Final provisions

These terms take effect when published. The contractual relationship is governed by Slovak law. This choice does not deprive consumers of mandatory protections available under the law that applies to their habitual residence.