Returns & complaints

Changed your mind?

Consumers buying online generally have 14 days after receiving the goods to notify us that they wish to withdraw. Send your notice to info@booslabs.sk, or write to BOOS TRADE, s.r.o., Vajanského 2A, 040 01 Košice, Slovakia.

Return the goods within 14 days after notifying us. The direct cost of return shipping is borne by the consumer. See our Terms & conditions for refund arrangements and applicable exceptions, including certain unsealed hygiene goods.

Return parcels

BOOS TRADE, s.r.o.
Juhoslovanská 2/A
040 13 Košice
Slovakia

Model withdrawal statement

You may copy the following statement into your email or letter:

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Goods and quantity:
Order number:
Date ordered / received:
Consumer’s name:
Consumer’s address:
Date:
Signature (only if sent on paper):

Faulty goods or a problem with your order?

Contact info@booslabs.sk with your order number or proof of purchase, a description of the problem and the remedy you are requesting. Photographs may help us assess the issue. We will acknowledge your complaint and explain the next steps. Your statutory rights for faulty goods are separate from the right to withdraw because you changed your mind.